Careers

Wanted: Client Service Associate for our Philadelphia Office »

We realize that the title “Client Service Associate” (or “CSA” as we call it internally) is pretty vague. The CSA works with the Financial Advisor to provide an excellent experience for our clients. Your job is to make our clients feel cared for, and to solve their problems. To do this job well, you need to be comfortable solving problems without clear guidance (i.e. catching curveballs) and treating your clients like you treat your loved ones.

That’s the high-level description, but you probably want to hear more about the details:.

How to Succeed

Successful CSAs at Abacus…

  • Process new client account paperwork quickly and with as little disruption to the client and advisors as possible
  • Communicate with clients and prospects clearly using proper written and spoken language
  • Track all open requests closely, never missing a due date
  • Build close relationships with clients by making them feel cared for
  • Communicate as often as necessary with clients who have an outstanding request
  • Keep client files organized and updated
  • Own the responsibility of keeping our Salesforce.com CRM updated and current. Every activity and event is logged into the CRM
  • Be the intermediary between clients, advisors, and our custodian, making sure the custodian does their job for the client
  • Are willing to help on special projects, like Excel analysis and research
  • Support the rest of the Abacus CSAs by filling in for them when they’re sick or on vacation, when they are unseasonably busy, or when they’re sad

How to Excel

Oh, you want to be the best CSA we have ever had? Here’s how:

  • You’re an excellent communicator, both on the phone, in person, and in writing. This is critical
  • You are willing to study and pass the Series 65 exam and obtain the Registered Paraplanner certification. This requires a decent amount of financial acumen, so if numbers scare you, you may be looking at the wrong opportunity
  • You are obsessive about organization and task management. You probably alphabetize your spice rack
  • You sincerely love dealing with people. This is not a job for a wallflower
  • You make stuff happen. In fact, you’re probably already thinking of a creative way to set yourself apart and get this job
  • People always ask you to help because when you say you’re going to do something, you do it. Every time. Without fail.

Nice-to-Haves

You should have some level of business education, but a college degree is not required. We would love to see you have, or be willing to get, your Paraplanner certification and pass the Series 65 exam. We find previous financial industry or especially investment advisory firm experience highly desirable.

To apply, please upload your resume and cover letter to our HR company.

 

Wanted: Associate Financial Advisor for our Santa Monica Office »

We are looking for an Associate Financial Advisor for our Santa Monica Office. You’ll work sometimes in Santa Monica and sometimes in the San Fernando Valley office. You have a CFP® certification (or have passed the exam) and will be joining a team focused on launching our new service offering financial planning for clients without significant assets.

How to Succeed

You will…

  • Join client meetings where you will take notes and make sure all follow-up items are completed on time. Your project management skills are super-duper.
  • Deeply learn our financial planning software. You’ll do all the data entry for financial plans for our clients. We’re in the process of choosing new software, so you’ll also be very adept at learning new systems quickly.
  • Manage a large number of open requests at once and have the flexibility to manage shifting priorities. Seriously, you might have 50 open items on your list and be working on 5 financial plans at once. You’ll never miss a due date.
  • Support your advisory team in the planning process and make them trust you implicitly.
  • When sitting in on client meetings, you may need to quickly come up with new scenarios on the fly. Rapid action is key to this position. Responding like a deer caught in headlights is not a good move.
  • Help on special projects, like Excel analysis and research.
  • Transition to Lead Advisor within six months to two years, depending on how quickly you can learn and advance. The career path is there and waiting for you. Your success is up to you.

How to Excel

Oh, you want to be the best Associate Advisor we have ever had? Here’s how:

  • Intuit the various planning scenarios that your team wants to run for your clients.
  • Your writing puts Hemingway to shame, and Sir Ian McKellan comes to you for advice on oration.
  • When asked for a status report on open requests, you either can rattle off the current state of each request from memory, or you smile and say, “It’s all finished!” Of course, nobody would ever ask you for a status update because you’ve proactively made sure that, before they had a chance to wonder how things were going, you’ve already called them.
  • Your team and your clients cry when you go on vacation because they’ll miss you.
  • You’ve redesigned the data gathering process such that clients spend 18.6% less time and the process is done 2,076 minutes sooner.
  • You frequently win bar bets on financial planning trivia and theory.

Nice-to-Haves

You should be a CFP® certificant or at least have passed the exam. Experience with NaviPlan (or another financial planning software) would help you hit the ground running. Knowing at least two strategies for reducing tax on ISOs and the best way to structure a GRAT strategy is super cool.

To apply, please upload your resume and cover letter to our HR company.